Frequently asked questions
Can I return a product if I change my mind?
Yes, you can. We want you to have complete satisfaction when shopping with us. That is why we provide a 30-day return and exchange policy on most items.
When can I expect my refund?
We will provide a refund immediately upon the return of the product. However, bank providers may take 3 to 10 business days to process the refund into the original mode of payment.
We also offer store credits that can be redeemed immediately upon return or up to 5 years later. So feel free to choose your refund process.
I think I got the sizing wrong on my order, can I exchange it for a different size?Â
Weâre happy to send you the right size and do an exchange! Otherwise, we only replace items if they have arrived defective or damaged. If you need to exchange it for the same item in a different size, send us an email at eleganceifystore@outlook.com before sending your item.
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Get in touch with us
If you have any questions, feedback, or inquiries regarding our services, feel free to contact us at eleganceifystore@outlook.com or sending a text message to (305)395-8304. We are dedicated to providing prompt and helpful assistance to address any issues or concerns you may have. You can reach us through email, phone, or by filling out the contact form on our website. We value your input and look forward to hearing from you.
Stay connected
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Thank you for your interest in contacting us. We value your feedback and inquiries. Whether you have questions about our products, services, or partnerships, we are here to assist you. Please feel free to reach out anytime through the contact information provided.
